Green Mobility Rome - FAQs - questions about our ecologically green transport in Rome

FREQUENTLY ASKED QUESTIONS

Please find below a list of Frequently Asked Questions with their answers to give you as much information as possible:

General

Q:  Do you offer transfers or a shuttle service from airports or ports?
A: Absolutely.  We offer a professional airport transfer service in addition to other transport hubs.  Check out the questions below for more information.

Q:  Are your cars new?
A: Yes, all of our cars in the Green Mobility Rome Fleet are maximum 2-3 years old.  All of our cars are Mercedes.

Q.: Do you offer non-smoking vehicles?
A.: All of our cars are exclusively Non-Smoking vehicles.

Q.: How do I Pay for the Transfer?
A.: We accept all forms of payment from cash to all major credit cards. Should you wish to pay by Credit Card you are kindly requested to advise us beforehand as not all of our cars are fitted with a POS terminal.

Q: Are there any supplements, hidden costs, road tolls etc.
A: There are absolutely NO hidden costs whatsoever.  The price you are quoted is the final price.

Q.: What happens if I need to Cancel or wish to change my transfer?
A.:  There is FREE CANCELLATION up until 48 hours before the service. All cancellations received or  in case of “no show” i.e. should you fail to appear then your credit card will be debited 50%

Airport Transfers

Q.: How can I recognize the Driver when I arrive at Fiumicino or Ciampino airport?
A.:  Once you have collected your baggage, your driver will be waiting outside Customs with a sign displaying your name on it.

Q.: If the plane is late do we have to pay a supplement?     
A.: No, because we check on the internet to monitor the flight’s progress.  However, if you are aware of any delays and have the opportunity to advise via SMS or email that would be appreciated.

Q.: How long is the transfer from Ciampino Airport or Fiumicino to the Hotel?
A.: From both airports a transfer to a centrally located Hotel is approximately 45 minutes.

Q.: How much time should I allocate for Rome Airport transfers from my hotel?
A.: 3 hours before take-off is advisable.

Q: If we are delayed in the airport after landing, do we have to pay anything extra?
A: Only in the very rare case that there is a delay of more than 3 hours from the aircraft time of arrival can you expect a charge of only € 30.00 for each hour of waiting.

Q: Arriving at Termini station, how can I find your driver?
A: Having disembarked from the train you will find your driver at the start of the track. They will be there waiting with a sign with your name.

Port Transfers

Q.: At Civitavecchia Port of Rome how can I recognize my driver.
A.: As soon as you exit the Ship our driver will be there waiting for you with your name on a sign.  NB Do not go to the Terminal as our Driver will meet you directly as you exit the Ship.

Q.: What is the transfer time between Rome and Civitavecchia Port of Rome?
A.: Approximate transfer time from Civitavecchia Port to the centre of Rome is 80 minutes.

Q: We are a couple of cruise passengers but we have a lot of baggage: which car do you recommend we book?
A: The experience gained so far suggests that we make available a Viano even when it's only 2 people. For couples, however, who book at least 2 months early, indicating the large amount of luggage, it will be our pleasure to offer a discount of € 20.00 on published fares.

Tours

Q.: For a Segway tour do I need a crash helmet, are there exclusive routes for segway? 
A.: The use of the helmet is optional for the segways but obviously recommended.  If you join a segway tour there are carefully planned routes for you to follow and choose.